FAQ
In this section, you will find the answers to the most frequently asked questions our visitors have. If you have any more specific questions, please do not hesitate to contact us through any of our channels.
General Information
Are the tours conducted in English?
Yes! All of our tours are available in English and Spanish.
Are our tours guided?
Most of our tours are led by one of our staff members. This is necessary to ensure safety and provide information about the destination. However, we also offer some self-guided options for those who prefer to explore on their own.
Can I book an adventure for a large group?
We’ll help you find the right adventure for your group and make your reservation.
Are children allowed to enter?
Children are welcome at our facilities, but there are some restrictions for safety reasons. These restrictions are designed to protect children from injuries and to ensure that they can enjoy the activity safely. Restrictions vary by activity, so please refer to the page for each activity for more information.
What am I allowed to bring to the tour?
In our adventure tours, which include activities such as ziplining, rappelling, sky biking, etc., tourists must have their hands free to perform them safely. Therefore, it is prohibited to carry loose objects, such as:
- Bags without straps
 - Cell phones
 - Sticks
 - Selfie sticks
 - Any other object that could fall or pose a hazard.
 
A small backpack with the necessary items, such as money, documents, keys, etc., is allowed. This backpack must be well-secured to the body to prevent it from falling.
Is it advisable to book in advance?
We recommend booking in advance to guarantee your entry to our park. However, if there is still availability, we also accept last-minute bookings.
What is the deadline for canceling a reservation without penalty?
You can cancel your reservation and receive a full refund if you do so at least 48 hours before the tour date. If you cancel with less than 48 hours’ notice, you will not be refunded the reservation amount.
You can freely change the dates or times of your trip at any time, as long as there is availability. However, if you change the date of your trip to a date with lower demand, you may be charged a price difference.
What are the rates for children?
Children ages 5 to 12: Child rate
Children under 5 years old: Free admission (if allowed in the activity)
Children over 12 years old: Student rate
Do you have any restaurants in your park?
Our park has a wide variety of dining options, including Costa Rican cuisine, casados, hamburgers, sandwiches, coffee, and beer.